FREQUENTLY ASKED QUESTIONS (FAQ)

Here’s a list of some of our Frequently Asked Questions. Hopefully they will be of assistance however, if you don’t find the answer below please send us an email with the Contact Us form or give us a call. We will be happy to answer any hearing related question!

  • Do I need a referral from my doctor?
  • Is there a cost for the hearing evaluation?
  • What can I expect at my hearing evaluation appointment?
  • Does the Government cover any portion of the hearing aids?
  • How much do hearing aids cost?
  • Can I try before I buy?
  • Do you have a trial period and return policy?
  • Do you work with other 3rd party insurance, like WSIB and VAC?
  • I have private insurance though my employer, do you help with that too?
  • What is the difference between an Audiologist and a Hearing Instrument Specialist?
Do I need a referral from my doctor?

No, you do not need a referral from your doctor to schedule an appointment with us.

Is there a cost for the hearing evaluation?

There is no charge for the hearing evaluation.

What can I expect at my hearing evaluation appointment?

We make the process as simple as possible.  One of our experienced hearing professionals will begin by taking a case history.  Next, we will visually inspect the inside of your ears using an otoscope. Immittance testing (middle ear function testing) is also measured.  You will then be asked to enter into the sound booth, where our hearing professional will test your hearing using pure tones, air and bone conduction and speech stimuli. Together, these different tests will determine your hearing levels and your understanding of speech.

Does the Government cover any portion of the hearing aids?

For all eligible recipients with valid Ontario Health Cards, we will work directly with ADP (Assistive Devices Program).

How much do hearing aids cost?

Hearing aids range from as low as $700 to as high as $3500 each after the government funding has been applied.

Can I try before I buy?

You can demo the latest technology in hearing aids before you decide to purchase.

Do you have a trial period and return policy?

We offer a 90-day trial period. You can return the hearing aids within this time, for a full refund.

Do you work with other 3rd party insurance, like WSIB and VAC?

We work directly with the following 3rd party providers:

VAC (Veterans Affairs Canada)

WSIB (Workplace Safety and Insurance Board)

MCSS (Ministry of Community and Social Services)

ODSP (Ontario Disability Support Program)

OW (Ontario Works)

NIHB (Non-Insured Health Benefits for First Nations and Inuit)

I have private insurance though my employer, do you help with that too?

Yes, we can help you navigate your private insurance coverage.

What is the difference between an Audiologist and a Hearing Instrument Specialist?

An Audiologist and a Hearing Instrument Specialist (HIS) are both competent health professionals when seeking treatment for hearing loss.

An Audiologist is trained to complete a thorough audiometric assessment for all populations, including infants and those who can not respond to the typical hearing test. They can diagnose, treat and monitor disorders of the hearing and balance system.

Hearing Instrument Specialists are trained to work with adult clients to recommend and fit hearing aids. They are trained to complete thorough audiometric assessments, recommend appropriate hearing aids and/or assistive listening devices for purchase. Hearing Instrument Specialists provide ongoing counseling and support to clients for their hearing and communication needs.

Both Audiologists and Hearing Instrument Specialists are required to complete continuing education courses on a regular basis.  Audiologists are health professionals regulated by The College of Audiologists and Speech-Language Pathologists of Ontario (CASLPO).  Hearing instrument Specialists are health professionals regulated by the Association of Hearing Instrument Practitioners (AHIP).

Fitting a new hearing aid for client at the Frontenac Hearing Clinic - Kingston.

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Frontenac Hearing Clinic – Kingston Ontario

Not only do we provide individuals the opportunity to hear, we also provide many customized molds to protect your hearing and/or ears in a working or recreational environment.

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